Shipping policy

At NEV CarPro, we understand the importance of timely and reliable shipping to ensure a seamless shopping experience for our valued customers. Please take a moment to review our shipping policy:

1. Processing Time:

  • All orders are processed within 1-2 business days of receiving payment.

2. Shipping Methods:

  • We offer standard shipping with an estimated delivery time of 5-8 business days for domestic orders within the U.S. Please note that delivery times may vary depending on your location and other factors beyond our control.

3. Shipping Costs:

  • Shipping costs are calculated at checkout based on your location, the weight of your order, and the selected shipping method. We may offer free shipping promotions from time to time, so be sure to check our website for any ongoing offers.

4. Order Tracking:

  • Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on our website or through the carrier's tracking portal.

5. International Shipping:

  • We currently only offer shipping within the U.S. We do not ship internationally at this time. We apologize for any inconvenience this may cause.

6. Delivery Issues:

  • In the unlikely event of any delivery issues or delays, please contact our customer support team at customerservice@carproservicesna.com. We will do our best to assist you and resolve any problems as quickly as possible.

7. Shipping Holidays:

  • Please note that our shipping carriers may observe certain holidays, which could affect the delivery time of your order. Be sure to check with our customer support team or the carrier's website for any holiday-related shipping delays.

8. Lost or Damaged Shipments:

  • If your order is lost or arrives damaged, please contact our customer support team immediately. We will work with the carrier to resolve the issue and ensure you receive your order in the best possible condition.

9. Address Accuracy:

  • It is essential to provide accurate and complete shipping information at the time of placing your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

10. Returns and Refunds: - For information about our return and refund policy, please refer to our [Return and Refund Policy] page on our website.

Thank you for choosing NEV CarPro for your accessory needs. We aim to provide you with a hassle-free and enjoyable shopping experience, and our shipping policy is designed to ensure your orders are delivered reliably and on time. If you have any questions or concerns regarding our shipping policy or your order, please do not hesitate to reach out to our customer support team.

Last Updated: 9.19.23